Effective Date: March 19, 2026
Thank you for shopping with us. We strive to provide high-quality perfumes and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.
For any questions or support, contact us at: Nisha.indobiz@gmail.com
1. Returns
Due to the nature of perfume products (hygiene and safety reasons), we accept returns only under the following conditions:
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The product is damaged, defective, or incorrect item delivered
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The return request is made within 48 hours of delivery
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The product is unused, unopened, and in its original packaging
To request a return, please email us with:
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Your order number
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Clear photos of the product and packaging
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A brief description of the issue
- An unboxing video to process damage claims.
2. Refunds
Once your return request is approved and the product is received and inspected:
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You will be notified of the approval or rejection of your refund
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If approved, your refund will be processed within 5–7 business days
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Refunds will be issued to the original payment method
3. Non-Returnable Items
We do not accept returns or refunds for:
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Opened or used perfumes
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Products returned after the allowed return period
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Items purchased during special sales or discounts (unless damaged or defective)
4. Cancellation Policy
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Orders can be cancelled within 12 hours of placing the order
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Once the order is shipped, it cannot be cancelled
5. Shipping Costs
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If the return is due to our error (damaged/incorrect product), we will cover the return shipping cost
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For all other eligible returns, shipping costs may be borne by the customer
6. Exchange Policy
We only replace items if they are:
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Defective
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Damaged
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Incorrect
Exchanges are subject to product availability.
7. Contact Us
For return or refund requests, please contact:
By placing an order on our website, you agree to this Refund & Return Policy.
